The lady in the front office is so nice and welcoming. Cuts right to the chase and tells you what’s up with your car. No sugar coating what’s going on or pretending there is more wrong than what there really is. She offered to give me a basic run down on how to check my fluids for my car and has been very up front and honest the whole time. I feel comfortable bringing my car to them knowing they will fix the issue or do their job right. I can’t say much about price because I haven’t gone to too many other places but Anytime they’ve done something there I try to think “if I did it, how much would I charge?” And it’s never been a price where I sit there and say “that’s way too much”
While I didn't end up getting my transmission work done through their shop, Seema (sp?) at the N. High St. location was one of the most helpful transmission shop representatives with whom I spoke when getting competitive quotes via phone. They were willing and able to provide a price range of services based upon historical repairs their shop has performed. They also offer the option of the customer agreeing to R&R (Remove & Reinstall) costs to determine extent of needed repairs by dropping and opening transmission. Then customer can select Rebuild vs. "Re-man" (Remanufactured) after hearing more precise and informed repair estimate.